Last updated: 1 September 2026
SAFI REHAB ("we", "us", "our") provides mobile physiotherapy services and is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a private allied health provider, we are treated as a health service provider under Australian privacy law, regardless of business size.
Through our website booking form, we may collect your name, phone number, suburb, preferred appointment time, and any information you choose to include in the "How can we help?" field. Health information shared during phone calls, consultations or treatment is collected separately and is not stored on this website.
We use the information you provide to respond to booking and service enquiries, arrange appointments, and communicate with you about your care. We do not use your information for marketing without your consent, and we do not sell your information to third parties.
Our website booking form is processed by a third-party form service, Formspree, Inc. When you submit the form, your details are sent via Formspree's systems to our email inbox. Formspree processes data in the United States (and any other country where Formspree operates), encrypts stored data and data in transit, and — on our current plan — retains a copy of submission history for 30 days before it is automatically removed from their systems. You can read Formspree's own privacy policy at formspree.io/legal/privacy-policy.
We ask that you avoid including sensitive health details in the website contact form. Any health information relevant to your care is collected directly with you, by phone or in person, and is handled separately from website enquiries — in line with our clinical record-keeping obligations under the Privacy Act and AHPRA requirements.
Client and clinical records are stored in Cliniko, a practice management platform used by allied health providers across Australia. Cliniko encrypts data in transit and at rest, hosts Australian-created accounts on servers located in Australia, and restricts access to records to authorised SAFI REHAB staff only. You can read more about Cliniko's security practices at cliniko.com/security and their privacy policy at cliniko.com/policies/privacy.
You may request access to, or correction of, personal information we hold about you by contacting us using the details below.
If you have a concern about how we've handled your personal information, please contact us first. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
SAFI REHAB
Phone: 0452 407 381
Email: safi.rehab@outlook.com